Returns and Refunds
If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a Return Authorization from Blutekusa. Keep your purchase, accessories and all packing materials in new condition to avoid any restocking fees. Web and mail order purchases require an RA (Return Authorization) number. For an RA (Return Authorization) number, call Customer Service at 718-907-4444
Please note that an RA # does not guarantee final disposition and all returns are subject to inspection. All exchanged/ returned merchandise must be in original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
Defective products must be reported 30 days after the receipt of the. Before return, please email us at firstname.lastname@example.org or call us at 718-907-4444 with a description of defect and we will give you an RMA number. Include copies of your invoice in the carton and a short note stating the reason for your return. Please keep the original invoice. Print the Return Authorization Number given to you on the outside of the shipping carton. Packages without a visible RA# will not be accepted.
The customer is responsible for the cost of return shipping (except on defective items). Use the most convenient means of shipping. We strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item. Pack all items in a sturdy shipping carton (not just the manufacturer's carton).
All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you and reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such items.
We pride ourselves on our exceptional Customer Service.
Exceptions to our return policy are made on a case by case basis.
A 10% restocking fee will be imposed on all refused shipments. Shipping fees are not refundable.
Customer Service Hours
Monday-Thursday 10:30AM - 6:00 PM EST
Friday 10:30AM - 2:00 PM EST
Closed Saturday & Sunday